Complete Training Evaluation: The Comprehensive Guide to Measuring Return on Investment

While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organisations wish to evaluate the impact of their investment in training but few do it well, and the lack of effective methods is one of the key barriers. Complete Training Evaluation addresses these issues by providing practitioner friendly but academically robust information and guidance on how to evaluate all forms of learning and development. It draws on the author's own multidisciplinary research along with his practical experience of working with private and public sector organisations carrying out evaluation. The book provides practitioners with accessible 'how-to' knowledge and tools to undertake evaluations of both formal and informal learning. Full of case studies and practical examples of application of methods and insights, Complete Training Evaluation equips practitioners with a range of approaches that can be used depending on the training programme, capacity and capability. An online supporting resource includes a bank of evaluation questions grouped around particular aspects of training. Richard Griffin Section - ONE: The state of training evaluation; Chapter - 01: Introduction; Chapter - 02: The power of training evaluation; Chapter - 03: The workplace, learning and performance; Chapter - 04: Where are we now?; Section - TWO: Getting ready; Chapter - 05: Barriers to evaluation and how to overcome them; Chapter - 06: Planning an evaluation; Chapter - 07: Surveys, peer review evaluation, observation and other ways to evaluate; Chapter - 08: Stakeholder evaluation; Section - THREE: Evaluation; Chapter - 09: Meaningful reaction measures: Moving beyond happy sheets; Chapter - 10: Rating scales: Measuring the effectiveness of training; Chapter - 11: 'Can do, will do' - the importance of self-efficacy; Chapter - 12: Training transfer and retention: Making training stick; Chapter - 13: 'What difference did the training make to you?'; Chapter - 14: Evaluating e-learning; Chapter - 15: Evaluating learning outcomes; Chapter - 16: Evaluating informal learning; Chapter - 17: Costs; Section - FOUR: Bringing it together; Chapter - 18: Presenting evaluation results; Chapter - 19: Complete evaluation checklist; Chapter - 20: Bringing it all together; Chapter - 21: Boosting performance through complete evaluation